Version 1.0 · Last updated: 6 July 2026
The reservaIA service (hereinafter, «the Service») is provided by Julià Carboneras Girgas, holder of tax ID (NIF) 40355527A, with registered address at Calle Tramuntana, 30, 17134 La Tallada d'Empordà (Girona), Spain (hereinafter, «reservaIA», «we», «us»). Contact: gdpr@reservaia.app.
reservaIA provides conversational assistants powered by artificial intelligence for businesses (restaurants, salons, clinics and other businesses that take appointments or bookings), able to serve their customers through messaging channels (such as WhatsApp or Instagram), voice or other channels, to answer enquiries on the basis of the information supplied by the business and, where so contracted, to manage bookings or appointments by integrating with the business's systems.
The Service is aimed exclusively at companies and professionals (B2B relationship). The particular conditions of each engagement (scope, channels, integrations, prices, support levels and exclusions) are set out in the proposal or service order accepted by the client, which prevails over these terms in the event of conflict.
The client is responsible for safeguarding its access credentials and for the activity carried out from its accounts. It must notify us without undue delay of any unauthorised access. The client warrants that the information about its business supplied to the Service (menus, prices, opening hours, policies) is accurate and that it is authorised to use it.
The client undertakes not to use the Service to:
Non-compliance may result in suspension of the Service in accordance with clause 8.
The assistant's responses are generated by artificial intelligence models on the basis of the information supplied by the business. Although we apply safeguards (for example, referral to a human when sensitive matters such as allergies or allergens arise), responses generated by AI may contain errors or omissions. The client is responsible for reviewing and keeping up to date the critical information about its business and for reasonably supervising the operation of the assistant. The Service does not provide professional advice of any kind.
The Service relies on third-party platforms and services: messaging platforms (Meta), AI model providers, infrastructure and hosting providers, and the business's own systems with which it is integrated (for example, its booking software). Those services are governed by their own terms and availability windows. We are not liable for interruptions, API changes, limitations or decisions of such third parties (for example, account restrictions imposed by the messaging platforms), without prejudice to our commitment to mitigate them with reasonable diligence.
Prices, billing frequency, set-up fees and payment conditions are those set out in the proposal or service order. Unless expressly stated otherwise, prices do not include applicable indirect taxes. Late payment may result in suspension of the Service upon prior notice.
The term and the renewal or minimum-commitment conditions are those agreed in the proposal. We may suspend the Service in the event of non-payment or material breach of clause 4, upon prior notice and a reasonable cure period where possible. Upon termination, we will deactivate the client's assistants and channels and, at the client's request, will deliver or delete the data in accordance with clause 10.
The Service, its software, its configurations and its brand are owned by us or by our licensors. The business's content (menus, texts, images, brand) is owned by the client, who grants us a limited licence to use it for the sole purpose of providing the Service.
The processing of personal data is governed by our Privacy Policy. With respect to the personal data of the business's end customers (the individuals who write to its channels), the controller is the client: reservaIA handles the data on their behalf and on their instructions. To that effect, the parties shall enter into the data processing agreement required by Article 28 of the GDPR, available at the client's request.
Each party undertakes to keep confidential the non-public information of the other to which it gains access in connection with the Service, and to use it solely for its performance.
To the maximum extent permitted by law, our total aggregate liability arising from the Service is limited to the amount actually paid by the client in the 12 months preceding the event giving rise to it, and in no case shall we be liable for loss of profit or indirect damages. Nothing in these terms limits liability that cannot be limited by law.
We may update these terms by publishing the new version on this page and indicating its date. If the change is material, we will notify active clients with reasonable advance notice. Continued use of the Service after it takes effect implies acceptance of the updated version.
These terms are governed by Spanish law. For any dispute, and given that the relationship is between companies/professionals, the parties submit to the courts and tribunals of Girona, waiving any other jurisdiction to which they might otherwise be entitled.